Shipping policy

We offer guaranteed delivery on certain delivery speeds and select products.

Shipping Costs and Processing Time

For In - Stock item, generally it will take 24h for us to process your order.

- Standard shipping orders will take around 3-5 business days to arrive.

- Free shipping for orders over $75+.

Delivery Area

We currently only deliver to addresses within Canada.

Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at info@pigeonstore.ca as soon as you place your order.

Lost, Stolen, or Damaged Parcels Disclaimer

Once an order has been shipped and a tracking number has been provided, Pigeon is not responsible for any lost, stolen, or damaged parcels. Please ensure your shipping address is correct and that your delivery location is secure. If your package is marked as delivered but you have not received it, or if it arrives damaged, please contact the shipping carrier directly to file a claim.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at  info@pigeonstore.ca with your name and order number, and we will reply within 24 hours.